UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE

If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs. 10/- per passenger as clerkage.

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE

(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge from the fare as follows :

(a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for Sleeper class and Rs. 20/- for Second class.

(b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate mentioned in clause (a).

(c) If the ticket is presented for cancellation within four hours before the scheduled departure of the train and up to :
Three hours, when the ticket is for a destination station up to 200 KM.,
Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and Twelve hours, when the ticket is for a destination station of more than 500 KM., after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min. flat rate mentioned in clause (a).

Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours after the opening of reservation office, whichever is later.

(2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry of the period mentioned under clause (c) of sub rule (1).

Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at the ticket issuing station provided that the ticket is surrendered before the schedule departure of the train from the station from where the ticket is valid.

(2) On a party/family ticket issued for more than one person, where some persons have confirmed reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed passengers provided that the entire ticket is surrendered for cancellation at the journey commencing station within four hours before the scheduled departure of the train and up to three hours after actual departure of the train.

UNUSED WAITLISTED OR RAC TICKETS

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC ticket is presented for cancellation up to :

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and

(iii) Twelve hours, when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train except for a deduction of a clerkage charge of Rs. 20/- per passenger.

Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours of opening of the reservation office, whichever is later.

(2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charges shall be payable in accordance with rules mentioned above.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS

With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of journey.

REFUND ON PARTIALLY USED TICKETS

For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall be issued by the station master and the ticket holder may apply for refund to the chief commercial manager (Refunds) of the concerned railway.

REFUND DUE TO LATE RUNNING OF TRAINS

No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below:

Full refund will be permitted even after the departure of train in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms.

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE ACCOMMODATION

Full refund of fares shall be granted in case the railway administration is not able to provide accommodation for any reason whatsoever to passengers holding reserved tickets, provided such tickets are cancelled within three hours of the actual departure of the trains.

In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within three days excluding the scheduled day of departure of the train.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT

When the air-conditioning has not worked for a portion of the journey, the refund for such portion of the journey is granted at the destination of the train on the production of a certificate of the conductor/guard, if the ticket is presented within twenty hours of the arrival of the train as follows:

• In the case of AC first class, the difference between the AC first-class fare and first-class mail fare.
• In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3 tier fare and the sleeper class mail /express fare.
• In the case of AC chair car class the difference between the AC chair car class and second class mail/express fare.
• In the case of Executive class ticket of Shatabdi trains, the difference between the notified executive class fare for the concerned section and first-class mail/express fare for the concerned distance of that section.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF ACCOMMODATION

If a ticket holder of a higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of difference between the fare paid and fare payable shall be granted at the destination station or the originating station as the case may be. The refund at the destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of the arrival of the train at your destination To claim this refund passenger will have to submit ticket along with the certificate issued by te Traveling Ticket Examiner.

REFUND ON LOST/ MISPLACED TICKETS

No refund is permissible against lost/misplaced tickets. However, passenger will be allowed to travel on the reservation already made on confirmed one or RAC. If the loss of confirmed/RAC ticket is reported before the preparation of the reservation chart, the duplicate tickets will be issued on the collection of the clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, the duplicate tickets will be issued on the collection of 50% of the fare . No duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket. Loss of tickets is reported to railways immediately to prevent fraudulent refunds on lost tickets.

ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS

Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC tickets.

The duplicate ticket can be issued against torn/mutilated ticket if it is reported to the railway and the passenger can travel on the accommodation reserved by him, by making payment and getting a duplicate ticket as per following table :

A) Before the chart preparation
Under this rule the duplicate ticket (in lieu of lost/misplaced/torn/mutilated/reserved/RAC tickets) will be issued before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger.If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare

Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness and authenticity are verified on the basis of of particulars visible on the face of such ticket .subject to the deduction of cancellation charges as per rules, provided that the authenticity of such a ticket is verified at the station on the basis of particulars visible on the face of ticket.

NOTE :
1) No duplicate ticket against lost RAC ticket is permitted after the chart preparation.
2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.

REFUND OF DUPLICATE TICKET

If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD

Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist.

If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt – issuing station belongs.

REFUND ON TATKAL TICKET

1) A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on cancellation of confirmed Tatkal tickets which are presented for cancellation upto 24hrs before the schedule departure of train. Thereafter, no refund will be granted on cancellation of confirmed Tatkal ticket except under the conditions prescribed below

2) Full refund of fare and Tatkal Charges will be granted on the tickets booked under this scheme in the following circumstances:

If the train is delayed by more than 3 hours at the journey originating point of passenger and not the boarding point if the passenger’s journey originating point and boarding point are different.

If the train is to run on diverted route and the passenger is not willing to travel; boarding station or the destination station or both the stations are not on the diverted route

In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class.

If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class,the passenger will be given refund of difference of fare and also the difference of Tatkal charges if any.
The booking under tatkal scheme will be done only from the originating to terminating point of the train with boarding facility from intermediate station. However zonal railways have been given the discretions of imposing restrictions on tatkal booking regarding defining trains as end to end or keeping it free or imposing distance restriction etc. Keeping in view the over all utilization of the accmmodations avliable in the train

3) No refund will, however, be permissible on the reservations made under Tatkal scheme in case the coach, in which accommodation under Tatkal scheme has been earmarked, is not attached and the accommodation has been provided to the Tatkal passengers in the normal train services in the same class.

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Indian Railway Tatkal Price

As per the announcement made in the Railway Budget 2013-14, It has been decided to revise Tatkal Charges as given below.

The Tatkal Charges have been fixed as a percentage of fare at the rate of 10% of basic fare for second class and 30% of basic fare for all other classes subject to minimum and maximum as given in the table below.

Tatkal Charges for Second Sitting 

Tatkal Charges before journey starting date 24.12.2015

Tatkal Charges for Second Class

Tatkal Charges applicable for journey starting from 24.12.2015 onwards

The above charges will be levied uniformly both in peak period & non-peak periods.

Tatkal tickets will be issued for actual distance of travel, instead of end-to-end, subject to the distance restriction applicable to the train. The same Tatkal berth/seat may be booked in multiple legs till the preparation of charts. At the time of preparation of charts, the unutilized portion may be released to the General RAC/Waiting list passengers.

The tatkal facility is also available in Executive Class of Shatabadi Express trains also, by earmarking 10% of the accommodation available i.e. 5 seats per coach.

Tatkal Timings

Tatkal booking opens at 10 AM for AC Classes and 11 AM for NON-AC Classes on One day in advance the actual date of journey excluding date of journey w.e.f. of 15.06.2015 (commercial circular no: 34 of 2015).

For example, for train leaving on 6th, Tatkal Booking will Commence at 10 AM for AC Classes on 5th and at 11 AM for NON-AC Classes on 5th.

No duplicate Tatkal tickets shall be issued. Duplicate Tatkal tickets shall be issued only in exceptional cases on payment of full fare including Tatkal charges.

Tatkal Booking Documents

At the time of Tatkal ticket booking no need to furnish identity proof, Only one passenger needs to produce any one of the following proof of identity in the original during the journey:-

1. Voter Photo identity card issued by the Election Commission of India.
2. Passport
3. PAN Card issued by Income Tax Department.
4. Driving Licence issued by RTO.
5. Photo identity card having serial number issued by Central/State Government.
6. Student Identity Card with photograph issued by recognized School/College for their students.
7. Nationalized Bank Passbook with a photograph.
8. Credit cards issued by banks with laminated photograph.
9. Unique Identification Card “Aadhaar”.
10. Photo identity cards having serial numbers issued by Public Sector Undertaking of State/Central Government, District Administration, Municipal bodies, and Penchant Administration.

Agents / RTSAs/Web service agents/Web agents of IRCTC are restricted from booking Tatkal tickets between 1000 hours and 1200 hours. This restriction shall be enforced through frequent inspection at the counters. The agents both web service agents and web agents shall also be restricted from booking Tatkal tickets on the internet between 1000 hours and 1200 hours.

Even for internet booking for Tatkal tickets, the passenger shall enter the identity proof type and number, which is to be used for travel. These details shall be printed on the ERS/indicated on the VRM/MRM as well as in the reservation chart.

• It will be possible to book a maximum of only four passengers per PNR for Tatkal tickets.
• The web services agents of IRCTC will be permitted to book only one Tatkal ticket per train per day on the internet.
• The facility of change of name is not permitted on the bookings made under Tatkal scheme
• TDRs are not being issued for waiting list tickets.

Tatkal Charges Refund

No refund will be granted on cancellation of confirmed Tatkal tickets/duplicate tatkal ticket except in case of circumstances mentioned in para 2 of instructions contained in Commercial Circular no. 53 of 2006 issued vide letter no. 2006/TGII/ 20/P/Tatkal, dated 30.06.2006. However, full refund of fare and tatkal charges will be granted on the tickets booked under Tatkal scheme in the following circumstances:-

If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the passenger’s journey originating point and boarding point are different.

• If the train is to run on a diverted route and passenger is not willing to travel.
• If the train is to run on diverted route and boarding station or the destination or both the stations are not on the diverted route.
• In the case of nonattachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class.
• If the party has been accommodated in the lower class and does not want to travel. In case the party travels in the lower class, the passenger will be given a refund of the difference of fare and also the difference of Tatkal charges, if any.

Tatkal bookings’ charges increased from December 25

The Railways have increased the reservation charges for Tatkal tickets. The revised rates will come into effect from December 25 onwards.

According to a press release from the Railways, The maximum reservation charges for sleeper class under the Tatkal scheme has been increased from Rs.175 to Rs.200. The minimum charges have been increased from Rs.90 to Rs.100. The maximum and minimum charges will depend on the distance to be traveled.

The maximum reservation charges for A.C. Third Class has been increased from Rs.350 to Rs.400. The minimum charges have been increased from Rs.250 to Rs.300. For the Second Class A.C., the maximum Tatkal reservation charges have been increased to Rs.500. The minimum charges have been increased to Rs.400. There are no changes of rates for the Second Class Seating coaches.

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Ministry of Railways decides to remove the condition of providing photocopy of identity card or indicating its number at the time of purchase of Tatkal ticket.

The modified Tatkal provisions to come to effect by 1st September, 2015. The exact date of effect will be notified separately.

Ministry of Railways has decided to modify some of the rules pertaining to purchase of tatkal tickets. Under the modified rules, there will be no need to furnish photocopy of proof of identity while booking Tatkal ticket from computerised reservation counter or to indicate its number at the time of booking of Tatkal ticket at the counter or through internet.

In addition, as per the proposed changes, in case of ticket booked under Tatkal scheme, one of the passengers has to produce anyone of the following proofs of identity in original during the journey, failing which all the passengers booked on that ticket will be treated as travelling without ticket and charged accordingly : –

(i) Voter Photo Identity Card issued by Election Commission of India.
(ii) Passport
(iii) PAN Card issued by Income Tax Department
(iv) Driving Licence issued by RTO
(v) Photocopy Identity Card having serial number issued by Central/State Government
(vi) Student Identity Card with photograph issued by recognized School/College for their Students
(vii) Nationalised Bank Passbook with photograph
(viii) Credit Cards issued by Banks with laminated photograph
(ix) Unique Identification Card “Aadhar”
(x) Photo identity cards having serial number issued by Public Sector Undertaking of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations.

These modifications will come into effect by 1st September, 2015. The exact date of effect will be notified separately.

As per extant instructions for undertaking journey on Tatkal tickets, the passenger at the time of booking a ticket from PRS centre has to provide a photocopy of identity card which he/she will carry during the journey. The number of this identity card is indicated on the ticket as well as reservation chart and during the journey the passenger has to carry the same original proof of identity failing which he/she is treated as travelling without ticket and charged accordingly. In case of passengers booking ticket through internet, the number and type of identity card to be carried by the passenger during the journey is indicated at the time of booking of ticket and the passenger has to carry the same original proof of identity during the journey failing which all the passengers are treated as travelling without ticket and charged accordingly. These provisions are now being modified as mentioned in the first two paragraphs.

Source: PIB News

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“Attempts are being made to simplify the extremely popular Tatkal reservation system.”

Tatkal booking is a blessing in disguise for train travelers who urgently need tickets, but the process of booking tickets on this system could be a constant source of irritation. Though plenty of reasons are attributed to it, the main grouse is the slow server connectivity and the IRCTC website’s inability to handle multiple user load.

Addressing this issue, Sandeep Dutta, the Chief Public Relation Officer of IRCTC, which is a sister concern of the Indian Railways, said, “All over the country, more than ten lakh tickets are reserved everyday, of which about 50% is booked through IRCTC.

“On the Tatkal system, between 10 AM and 12 PM, nearly 1.5 lakh tickets are booked everyday on the IRCTC website. In the beginning the website server was able to book only 7000 tickets per minute. Now, it has been raised to 14,000 e-tickets per minute.

“When users all over the country try to reserve tickets on Tatkal at the same time, the website crashes due to the overload. This has constantly been a huge challenge for IRCTC. Despite the fact that IRCTC has given a number of facilities, its reputation suffers due to this.

To tackle this problem, IRCTC decided to purchase five new world-class Singapore-based servers. These servers will be added to the main IRCTC server in another ten days. User capacity will increase from 14,000 to 24,000 per minute maximum. There will not be any website crash after that.

So, Tatkal reservation is going to become much more user-friendly.

/This post originally post in this website on 28.6.2015, for more updates join with us on facebook/

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There is now a reduction in the jamming of the IRCTC website that occurred because AC and Second Class passengers were trying, at the same time, to book tatkal tickets online. It has therefore now become easier for passengers to book second class tickets on the internet. Nearly 15000 tickets are being booked through IRCTC website at tatkal hours. The huge traffic will be diverted into two segments such as AC and Non AC. Timings for the Railway Tatkal ticket booking have been changed from 15th June 2015. Previously the booking under Tatkal Scheme opens at 10.00 hrs on the previous day of journey from train originating station for all classes. According to the new schedule, booking for the AC coaches will open at 10 AM and ticket bookings for the other non AC classes are open at 11 AM. And one more important decision taken by the Railway Board is completely debarred from booking tickets during the first thirty minutes of opening of booking for all authorized IRCTC Agents.

Generally the total number of seats of a train are divided into various quotas. Such as General Quota, Tatkal Quota, Ladies Quota and Pooled Quota. These quotas will differ for different trains. 30% of the total available Berths on a train are allocated for Tatkal Quota, and 10% are set aside for sitting tickets. Approximately 2 seats will be allocated in each coach for Ladies Quota. And nearly 8% of seats reserved for Pooled Quota. In AC Coaches, 16 tickets for each 3-tier AC coach and 10 tickets of 2-tier AC coaches are also being allocated for the online tatkal booking. Accommodation reserved not only for Ladies, also Sr. Citizen and Pregnant Women. Accommodation of six berths in sleeper class of all the trains is earmarked for exclusive use of lady passengers. In addition to this a combined quota of 2 lower berths is earmarked in sleeper class, AC 3-Tier and AC 2-Tier classes for Sr. Citizens, Female passengers 45 years of age and above traveling alone and pregnant women in all trains. Pregnant women will be required to submit a certificate of pregnancy certified by one registered Medical Practitioner at the time of booking against the quota.

So totally 40% tickets are being set aside for quota reservations. With more than 80% of the population preferring to travel in second class, it becomes a moral duty of the Government to give due importance to it. With a reduction in crowds for online Tatkal booking, many feel that it has now become slightly simpler to book tickets in the revised timings. Yet, in another view, many feel that the two-queue system, of 10 AM and 11 AM, which is being followed in all reservation counters of railway stations, is not effective because if you are unable to book tickets in one queue, you almost always end up not getting the tickets in the other queue too. This article originally posted at cgstaffnews.in – For timely updates, follow on facebook

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